RMA and Document Control Specialist

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Mentor, OH
$1 - $1
$1.00 - $1.00
Job Type
Direct Hire
Jan 15, 2019
Job ID
The RMA and Document Control Specialist will be responsible for developing, maintaining, and monitoring
document control activities per FDA/ISO 13485 and international medical device regulations. The specialist
ill be responsible for material returns and repairs for national and international customers by managing the
RMA process and resolving customer issues and complaints. In addition, the specialist will prepare/record
changes to controlled documents including formatting, review  and confirm changes with relevant
departments, prepare training material, and coordinate with users to ensure electronic documents processing
is complete and document control is maintained and effective

Responsible for administration, maintenance, and improvement of Document Control system 
Ensure documents and records meet quality standards and maintain onsite and offsite document storage
Effectively communicate and work with customers, both as support and in the filed, resolving issues efficiently and accurately
Investigate complaints 
Performing root cause analysis
Document analyses 
Prepare bi-weekly RMA reports, analyze data and report trends for management review
Ability to interact with multiple departments, including Customer Service, Sales, Production, and Engineering 

Bachelor's Degree in Engineering 
Must be eligible to work in US